Contact Us

McDowells Jewellers Get In Touch
Get In Touch

Have you seen our FAQs?

How can I track my order?
We will email you when your order has been dispatched with a link to track your order. You can also track your order using our tracking portal
Delivery Information

We endeavour to dispatch all orders within three working days. Complimentary shipping within Ireland is available on orders over €50 and international free shipping is available on orders of €100 or more with registered post An Post), delivery fees will be added according to the area of delivery, as described on our delivery page

Taxes & Duties

Our orders are shipped from Ireland who is part of the European Union then:

Customers in the EU

  • Customers with shipping addresses inside the EU will pay VAT at the point of purchase (this is included in all listed prices online).
  • Customers with shipping addresses inside the EU will not be subject to import duties upon delivery of orders.

Customer outside the EU (Tax Free shopping)

  • Customers with shipping addresses outside the EU will not pay VAT at the point of purchase online. All prices listed online are inclusive of VAT - this will automatically deduct at the checkout.
  • Customers with shipping addresses outside of the EU may be liable for import taxes and duties. This is beyond Weir & Son's control and duties vary from one country to the next. We suggest you contact your local customs office as they can better advise on potential charges that may be incurred. You will not be charged Tax when shopping online with us

Call Us

Speak to one of our Customer Service advisors over the phone.

Further information: Stores

Opening Hours

Monday : 9:30am-6:00pm

Tuesday: 9:30am-6:00pm

Wednesday: 9:30am-6:00pm

Thursday: 9:30am-8:00pm

Friday: 9:30am-6:00pm

Saturday : 9:30am-6:00pm

Sunday 12:00am-6:00pm

By Email

Please email us at customer_support@mcdowells.ie and we will endeavour to resolve your query as soon as possible.

If your enquiry relates to an order or purchase, it may be helpful to include: 

  •  Your full name
  • Your Online Order Number or a photo of your in-store purchase receipt 
  •  Any supporting documents, such as photos of a faulty product

Live Chat

Monday: 9:30am-6pm

Tuesday: 9:30am-6pm

Wednesday: 9:30am-6pm

Thursday: 9:30am-8pm

Friday: 9:30am-6pm

Saturday : No Agents

Sunday : No Agents

Send us a message

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