McDowells Return & Refund Policy
Returning or Exchanging Your Online Order
Returning Your Item
We hope you love your purchase. However, if you are not completely satisfied, you may return your online order to the McDowells E-Commerce Department for a full refund.
Items may be returned within 28 days of delivery, provided they have not been worn, altered, or damaged, and remain in the same condition as when sold. Returns can be made by post or in-store.
All items must be returned in their original condition and packaging, together with any booklets, guarantees, and certificates supplied at the time of purchase.
Refunds will be issued to the original payment method. In the case of a gift, a delivery docket may serve as a gift receipt, in which case an exchange may be offered instead. To arrange this, please contact our team by phone or email.
Where McDowells has reasonable grounds to believe an item has been worn, altered, or damaged after delivery, a full refund may not be possible. Each request will be assessed fairly, as we always aim to provide the highest level of customer service.
All returned goods must be insured by the sender and dispatched via registered post. Please include a copy of your proof of purchase with your return.
Non-Returnable Items
For hygiene and bespoke reasons, the following items cannot be returned or exchanged:
-
Earrings
-
Gift cards
-
Used items
-
Special order or made-to-order pieces
-
Worn or altered items
-
Damaged items
How to Return Your Online Purchase
Please complete the returns form provided with your order and enclose it with the item you are returning.
If you require a new form, please contact us by email and we will issue one to you.
Send your return to:
McDowells E-Commerce Team
3 O’Connell Street Upper
North City, Dublin 1
D01 CD99
Ireland
If reusing the original shipping box, please remove or cover your personal delivery details and ensure the package is securely sealed.
Items must be returned via registered post. McDowells will refund the value of the item only and cannot reimburse return postage or courier costs.
Customers may also return items in-store, provided all return conditions are met (including the returns form and original packaging). Refunds will be made to the original payment method, or an exchange can be arranged if suitable.
Please allow up to 21 days from receipt of your return for processing. You will be contacted by phone or email to confirm completion of your refund.
Exchanging Your Online Order
McDowells is pleased to offer exchanges under the same conditions outlined for returns. Items may be exchanged within 28 days of delivery, provided they have not been worn, altered, or damaged, and remain in their original condition and packaging.
To initiate an exchange, please complete the returns form provided with your order and indicate the item you would like in exchange, including the product code if applicable.
In the event of a price difference between the returned and requested item, we will either:
-
Refund the difference if the new item is of lesser value, or
-
Contact you to arrange payment for any additional amount if the new item is of greater value.
We strongly recommend contacting our Customer Support Team before sending items back for an exchange. This allows us to:
-
Check stock availability
-
Notify the relevant departments of the incoming exchange
-
Place the requested item(s) on hold so they are ready once your original item is received
Exchanged items should be sent via registered post, including a copy of your completed returns form. Exchanges may also be arranged in-store, provided all conditions are met.
Refunds or adjustments related to price differences will be processed to the original payment method once the exchange has been completed.
For assistance or to discuss your exchange prior to sending items, please contact our Customer Support Team at customer_support@mcdowells.ie.
Customer Support
If you have any further questions regarding returns or exchanges, please contact our team at customer_support@mcdowells.ie.
Returns Policy
Returning Your Item
We hope you love your purchase, but if you are not completely satisfied, you may return your online order to the McDowells E-Commerce Department for a full refund. Item(s) can be returned for exchange or refund provided that they have not been worn and are in the same condition that they were sold. You have 28 days from the date of delivery to return your order if you wish to do so. Items can be returned by post or dropped in-store.
Items must be returned in their original condition and packaging, with all accompanying booklets, guarantees, and certificates included.
Refunds will be issued to the original payment method used for the purchase. In the case of a gift, a delivery docket can serve as a gift receipt, and an exchange may be offered instead of a refund. To arrange this, please contact our team by phone or email.
Items that have been worn, altered, or damaged after delivery will not be accepted for refund or exchange. Where McDowells has reasonable grounds to believe an item has been worn or damaged post purchase, a full refund may not be possible. Each request will be assessed fairly, and we will always aim to provide the best possible customer service.
All goods returned for refund must be insured by you at your own expense and sent via registered post. Please include a copy of your proof of purchase with your return.
Non-Returnable Items
For hygiene and bespoke reasons, the following items cannot be returned or exchanged:
-
Earrings
-
Gift cards
-
Used items
-
Special order or made-to-order pieces
-
Worn or altered items
-
Damaged items
How to Return Your Online Purchase
-
Complete the returns form provided with your order and enclose it with the item you are sending back. If you require a new form, please contact us by email and we will issue one to you.
-
Send your return to:
McDowells E-Commerce Team
3 O’Connell Street Upper
North City, Dublin 1
D01 CD99
Ireland -
If reusing the original shipping box, please remove or cover your personal delivery details and ensure the package is securely sealed.
-
Items must be returned via registered post.
-
McDowells will refund the value of the item only, not any return postage or courier costs.
Customers may also choose to drop items in store, provided the above return conditions are met (including the returns form and original packaging). Refunds will be made to the original payment method, or an exchange may be arranged if suitable.
Please allow up to 21 days for your return to be processed once received by McDowells. We will contact you by phone or email to confirm your refund has been completed.
Exchanging Your Online Order
McDowells is pleased to offer exchanges under the same conditions outlined for returns. Items may be exchanged within 28 days of delivery, provided they have not been worn, altered, or damaged, and remain in their original condition and packaging.
To initiate an exchange, please complete the returns form provided with your order and indicate the item you would like in exchange, including the product code if applicable.
In the event of a price difference between the returned and requested item, we will either:
-
Refund the difference if the new item is of lesser value, or
-
Contact you to arrange payment for any additional amount if the new item is of greater value.
We strongly recommend contacting our Customer Support Team before sending items back for an exchange. This allows us to:
-
Check stock availability
-
Notify the relevant departments of the incoming exchange
-
Place the requested item(s) on hold so they are ready once your original item is received
Exchanged items should be sent via registered post, including a copy of your completed returns form. Exchanges may also be arranged in-store, provided all conditions are met.
Refunds or adjustments related to price differences will be processed to the original payment method once the exchange has been completed.
For assistance or to discuss your exchange prior to sending items, please contact our Customer Support Team at customer_support@mcdowells.ie.
Customer Support
If you have any further questions regarding returns or exchanges, please contact our team at customer_support@mcdowells.ie.
If you have further questions, please contact our team